I walked in on Saturday afternoon August17 around 4pm & I walked up to the counter & the lady who's last name is "Hyppolite" came up to me & tells me "I am not serving you my manger says you are not allowed in this store " I was blindsided by this so I told her " Ma'am what are you talking about I did nothing wrong" & her response was "You came in yesterday & you know what you did" as she was talking her co-worker I believe his last name is "Mendez" was telling her "You have the wrong person I know what lady you are talking about as he is pointing to me & this is not her" I am repeatedly telling her you are making a mistake Ma'am that is not me. I come in here my with my 8 year old daughter almost everyday & my little girl orders ice cream & I get coffee. "Hyppolite" response is "I know it was you my manger says the girl had a tattoo on her arm" after about 10 minutes of going back & forth she finally agrees to serve me I order my usually ice coffee' while all of this is going on a customer behind me walked out before making his order the lobby is filled with customers sitting down and watching TV & the scene she is causing & I am completely embarrassed I never felt so insulted all I wanted to do is walk in & grab a cup of coffee. As I go & get my coffee she replies "Here is your drink but I know that was you & my manager will see you on the camera, I replied with again "I WAS NOT IN ON Friday & I DO NOT CAUSE A SCENE WHEN I COME IN HERE MA'AM" her co-worker again is telling her "The lady you are talking about is a crack-head that comes in with her boy-friend and steals and causing a problem..."THIS LADY POINTING AT ME IS NOT HER"."Hyppolite" continues to have a nasty attitude towards me and speaking down to me like I did something wrong, I told her I wanted to leave my phone number for her manager to call me because she is a making a HUGE mistake & I want a apology for embarrassing me in front of all of these people she refused to take my number down & "Mendez" answered my response when I asked when the manager would be in he said between tomorrow (Sunday) from 6am-3pm. I was hurt, humiliated and was thinking what if I had my little girl was in here with me like I usually do what if she verbally attacked me if front of her? I was in tears the drive home, I have been coming to this store for the past 4 years & come in 1-3 times daily at Dunkin Donuts with my child I am a regular & paying customer & have never caused a problem in this store. On Sunday I wanted to come in around 8am when I woke up to get my usual coffee but I didn't want to bother the manager because I assumed they would be very busy so I waited until 11am. I came in & spoke to this manager & explained this employee kicked me out of the store & refused to serve me for 10 minutes because she thinks I am another person that came in on Friday evening and caused a problem, " the manger says their must be some mistake & she come in at 4pm and will talk to her. As I was talking to the manager another lady co-worker says " I know "that lady " that comes in & that is not you I agreed with her & the manger says the lady we are talking about comes in all the time & causes problems in the afternoon with her boyfriend and they had to call the police on her Friday whenever this happened. The manager tells me they are in the middle of "Rush Hour" and says he will talk to her when she comes in at 4pm & gives me a free cup of coffee. I thought it would of been resolved but Personally the manager was more concerned with the line behind me & getting me out of the store @ least it felt like that, when I was getting my straw the co-worker young girl with purplish hair came up to me & assured me that she would tell the manager who "This lady" is and also confirm that I was not that person. Later on in the day it was over 90 degrees and I went though the drive thur this time around 2pm & ordered a Iced Mocha Latte and the young guy "Mendez" served me and said "I apologize for "Hyppolittle" she was in the wrong you were completely right. I tried to tell her several times that was not you that came in Friday & caused a scene that you always come in with a little girl that gets ice-cream & you get your coffee never caused a problem but she is hard-headed & would of caused a fight with him as well. Around 5:15pm a few hours later I came though the drive though again to grab
a Coffee Coolata this time & "Mendez" went to give me my drink all of a sudden ""Hyppolite" came charging to the window saying "I know that was you I saw you on the camera Baby & screaming and yelling at me " she came almost out of the window and the other co-worker had to pull her back multiple times out of my face as she is yelling at me. I am telling her for the 50th time Ma'am I was not here on Friday I don't cause any problems you have the wrong person. I drove away fearful & upset she was so close in my face like she wanted to fight me over this situation. I also had my mom on the phone as all of this was happening and she witnessed the whole conversation. I was treated like a criminal & a drug addict I am completely appalled by this. Today I walked in after I dropped my daughter off at school with a friend of mine because I was scared if she was their she would embarrass me again, we asked the cashier to speak to someone who was in charge which was "Patrice" my friend explained to her with me as well that their employee is harassing me when I come in here accusing me of being someone else & this is uncalled for embarrassing me in front of other people & we would appreciate if this harassment would stop. "Patrice" agreed with me again saying the same thing I come in all the time with my daughter & never caused a problem & she will make sure she has a meeting with her today & Patrice actually asked me for my phone number which was nice because I tried to leave my contact information with Hyppolite" & the manager & both of them refused it. I am not a criminal I am a paying customer that should be treated like one & not be yelled out & verbally attacked by their employee when I did nothing wrong. I would appreciate some type of contact back & this be resolved immediately I don't know at this point if I need to contact an attorney because she is harassing & now almost attacked me for the past 2 days. I like Dunkin donuts I have been going to this one for the past 4 years and this is just wrong she can treat me like complete crap for no reason, I would also like to see the "Video" that she keeps accusing me of I am very upset! Today was my daughter's 1st day of school and I did not want to bring her in Dunkin in case "Hyppolittle" was their pretty sad my kid could not get her breakfast sausage from this store because of an employee who's behavior is uncalled for.
0 comments