Since the service began I have had problems. First with the service itself and next with the bills. I was billed under a "3 months free" service advertisement on tv which is why I signed up. After I sent two letters and made three phone calls I still was told to pay the incorrect bill. I paid what I should have been charged and now have been turned into collections. I called and turned the service off three times before they stopped billing me four months later.
I called and went through multiple supervisors until dealing with the General Managers Assistant who send me my account print out that was over 50 pages long. She told me to go through and find the mistakes and we could discuss them. I sent her two different excel spreadsheets breaking down the monthly charges and detailing each service laspes and then she wouldn't return my calls. I called again to end up with a government relations specialist who again wanted me to go through my account record rather than read the spreadsheet I sent her.
After two months of her dodging my calls I went to the Better Business Bureau. When the BBB contacted Cox they said they would resolve the issue immediately. And that was six months ago. Now the outstanding balance is on my credit report and the BBB is mad at me. The woman at the BBB called to yell at me last week because she has not solved this dispute in over six months.
I am unable to get any other service because Cox Communications owns the cabel outlets in my apartment complex and will not let any other service provider use their outlets.
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