Bought a $120 aluminum baseball bat for my 9-year-old son at Dick's last year. Bat broke last week. Should have lasted longer, but I didn't make a big deal about it. Bought a $65 replacement on June 20. He played a game on June 22, and the bat was dented after three ABs. Brought it back to the store on June 24 and they told me they could do nothing for me. I had to ship it back to the manufacturer. Meanwhile my son has games on June 25 and 26. I explained to the store manager this meant I would have to buy another bat. He apologized. That's it. Didn't offer a discount, didn't offer diddly squat. This means Dick's either has horrendous customer service policies or it hires morons as managers. Either way, they've lost my business forever.
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