I visited the Dick’s Sporting Goods store located in Hoover (Birmingham), Alabama. My purpose was to purchase a full set of relaxed cloths to attend a local minor league baseball game. I was attending a military function in the town and had failed to bring civilian clothes. I verified with every sales associate I spoke with that I wanted to change at the store, pay for my goods and leave going straight to the game. Keep in mind I am in full military uniform. Everyone said it was fine, no problem, etc, etc. Till I asked for the security tags to be removed from the clothes. This seemed to be a problem even though the Dick’s sales associate volunteered to walk me, their clothes and my money to the front to make sure it was paid for completely.
I explained my dissatisfaction to the front manager on my way out of the store. Then over to Academy where it seemed no problem at all and I saved $4.95 on the same shirt.
All that was just the tip of the iceberg. I received an email from Customer Service that ‘my expectations’ were not to be met.
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