I have had a Kohls Charge card for years, recently (past 9 months) I moved to an online banking solution where my bills are dispersed automatically. This is the starting point of this problem. I recently noticed that since June I have been charged ~335.00 in late fees for my Kohls charge account. After some investigation I noticed that it takes a few days from the time my bank submits the information before Kohls receives it (This has been corrected on my end) hence resulting in 9 months of late fees. Today (4/9), I attempted to reach out to customer service at Kohls to resolve the issue. I explained my frustration and asked that someone please make it right or else I was going to close my account. The representative placed me on hold briefly and then returned informing me that the most he supervisor could do was to refund 2 of the late fees. I asked to please speak to the supervisor and the customer service representative informed me that she was about to close my account (remember I started the call of by telling her if someone couldn't make it right I wanted to close it) I told her to please just let me speak with the supervisor. This was the last communication I had with her. I was placed on hold for 20 minutes at which point the call hung up on me. Upon calling back (a few minutes later) I found that my account had been closed and I was responsible for the remaining $75 dollars on the account (even though at this point I have paid them $335 in unnecessary late fees). At this point I requested the customer service representatives name whom had mistreated my case and I was told that, that information is not saved and they had no employee id for the woman or her name. Again, I asked to please speak to a supervisor. I have been on hold AGAIN for another 30 min. This is ridiculous.in my opinion, the company knew that they were in risk of losing my business and did not want to negotiate on ANY type of refund. They then closed my account without my authorization so it would be hard for me to work with anyone moving forward. They then refused me the opportunity to speak with anyone of authority so I could file a complaint against the first customer service representative.
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