I have had the worst experiences that I have ever had with Kohls. Not only have I been on the phone (for kohls.com orders) more than a handful of times, for more than 30 minutes at a time, over silly little things that could easily have been fixed, but I have also talked to some of the rudest "customer service" representatives that you have.
It all started with Cyber Monday and Kohl's Cash (that was stated as $15 for every $50.00 spent online), but apparently it was wrong. I called and asked why we did not receive our Kohl's Cash with our order that was placed on Cyber Monday (but did not get until almost 3 weeks later), and the guy (the only one that was nice) was really nice, especially since I was on hold for almost 2 hours, and went ahead and honored our Kohl's Cash, but I would have to call back when I got an online order ready to redeem it. It all went downhill from there. I was on the phone with someone last week (on Thursday 1/3) and she charged my card almost $50.00 more than it was supposed to be. I called once again the next day and argued with a guy for more than 20 minutes over the ordeal, and he could not fix it. I even asked for a manager and he would not put me through to one. So now I get to take more time out of my day to go down to my bank and have them fight with you all to fix this.
I do not want, nor do I wish to receive, any more "Kohl's Cash" from your company because it has been nothing but a hassle for me, but I did want to let you know that you have lost our business and I will be writing a review about the awful experience that I have had with your company. I truly hope that you all can get it together because this was just ridiculous!
Thank you for wasting my time once again...
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