I placed an order late on Thursday evening for a Sympathy arrangement for Friday delivery, and per the instructions, selected a preferred florist. The florist is 3-4 miles from both me and the recipient's address. The order was not delivered, and when I checked the website for the order status, I found on my order summary that the was routed through a florist 140 miles away. The customer service representative said this was not the case, but would not reveal the florist used or if the order was received, filled or delivered. I had to cancel the order and file a dispute with the credit card company to reverse the charge.
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