And law student. 3 weeks ago i signed up for Sprints free and clear plan. The person selling me the phone said due to no credit history i would need a 125 dollar deposit. I paid it. He said that 500 minutes with unlimited minutes after 9pm would be adequate. I signed the contract.
On my contract has the deposit marked off. Underneath it has a 125 limit spending limit with either a yes or no check mark. I had none. My estimated monthly bill was rated at 47 dollars due on November 22nd. Okay. 2 weeks later i get a text mail alert late at night. It says my phone service has been shut off till i pay the bill. I only had the phone 2 weeks! I was not even near my bill due date or late! I called them. The first represenative was rude, yelling at me, calling me names, and hung up on me. The stress caused me to go into preterm labor.
I spoke to another represenative who told me to look at the fine print. What fine print? Nothing was explained or written about me having no 125$ spending limit. Now with me being in school or work and not being able to use the phone often how could in two weeks i be over 125 dollars anyway with 500 minutes and unlimited nights. I would have to be on the phone all day and night to accumulate those hours. What happened to 40.00 a month billing anyway. Here i am locked into a 2 year plan where my phone bill will be 150.00$ every two weeks and shut off. That is ridiculous! They wont send me a phone bill so i can see where i could have possibly obtained that usage, nor can they explain it.
She did though apologize for the rudeness of the other worker. She then reinstated my phone service and supposably credited my account for the misunderstanding. She told me to go into the Sprint store within ten days to pay my bill and i would be okay. She gave me a number to call the Sprint PCs to change my plan to a more suitable one. I tried. No one could explain a better or more suitable plan for me, or explain the high bill.
Well two days later again i was shut off. Before the 10 days i had to go pay my bill, and still 13 days before my bill was even due to be paid. I called them again. I was shifted from one represenAtive to the next to frustratingly enough have to repeat the story. No one would explain why i was shut after being reinstated 2 days earlier for something obviously not my fault. Well here it is November 11.3 weeks after buying the phone i needed to get in touch with my husband and doctor for a complicated pregnancy emergency without service and a chance to pay my first bill still not knwing how my bill became so high.
What and how this 125 dollar spending limit works or even how to keep an eye on it added without my knowledge or agreement before buying into service. Where are my consumer rights, and i want to take this to court, other consumers, and be treated fairly and with respect. I feel cheated, and decieved, as well as humiliated by the treatment of Sprint PCS phone reps.
A Schenectady NY social worker, and law student
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