My company which is located in 11 cities buys over $100,000 worth of merchandise a year from the Circuit City stores. My company staff at one store in Atlanta noticed that merchandise had been consistently defective and the products were from opened boxes or boxes that were carefully re-taped closed so it would look unopened.
The Atlanta office told the Dallas office about the incident. The Dallas store told the Atlanta store that they had
just seen people handing out flyers saying that Circuit City was a Rip-off. The Dallas staff member retrieved a copy of the flyer
which stated, They're selling returned merchandise as new, one Circuit City sales person said... I always wondered why there were not more open box sales, that people return too much defective merchandise. Another sales person was quoted as saying, that store managers make more money when they sell the returned merchandise as new, this way they do not have to discount it or spend money on labor to repackage and ship the merchandise back to the manufacture.
I was told the president of the company W. Alan McCollough
refuses to make any more reimbursements to dissatisfied customers.
He denies the allegations although he admits that its not
impossible that this could happen because his company is so large. He also stated that when they take returned merchandise, that they instruct their staff to throw away the box! My staff and I have bought open box merchandise over the years and the box was always included!
Buyer beware! Look carefully. See if there is another piece of tape either on the bottom or the top going over the original tape. Look for tear marks on the box where the tape goes. Any defect return the merchandise. Don't you hassle with the warrantee outside of Circuit City. Get new merchandise. Demand extra money back for your inconveniences.
Paul A. Watson
Oklahoma City
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