Best Buy is the WORST buy and that's not the end of it. I called Best buy five times in one day. Why can't I just get service? I am sick and tired of being treated like I'm not going to spend money. Why won't anyone help me?
The Service I got from employees was rude, uneducated and annoyed. I asked one employee over the phone if he simply carried a T.V. I found at the stores very own website (bestbuy.com). Not only did he inform me that he did NOT have the T.V.; but referred me to a competitor "The Good Guys". Saying "They have better technology." I said "O.K. So BestBuy doesn't? Thanks!" So much for all of his help, I guess he doesn't work on commission.
Does anyone at best buy know what they sell? I talked to five different people on the phone and all of them acted like they didn't want to help me. I went to Best Buy a week ago with over $2,000 dollars in my pocket to buy one of the new high quaility flat screen t. V's. I was ready to buy myself a new T. V until I went to the store to buy it. Not only was I ignored by sales people but harrassed by them because I walked in with a can of soda. WOH! I could spill some soda on something electronic and short circut the WHOLE store!
I understood, so I threw my soda away and continued to shop. Looking up and down the isle I did not find the T.V. That was on sale but I did find many t.V.'s with a special price tag called "OPEN ITEM" with a small mark down. These are items in the store that someone has already bought, taken home, opened, pulled apart, played with, used, put back togeather and then returned to Best Buy. Then BestBuy carefully re-tapes these products closed so they look unopened or just throws them on the shelf and marks them as "store demo". Gross! This is so store managers make more money when they sell the returned merchandise as new, this way they can discount it any way they want and not spend money on labor to repackage and ship the merchandise back to the manufacture like they are suppost to do. I found consistently defective merchandise that had been opened or items with missing parts. Parts like a T.V. Without a remote! Hello? Some of the T.V.'s cost more JUST for the remote! Or you can get a T.V. Without the manual or cables or all of the above. I then said to myself "I just want to buy a NEW t.V.!" Am I at the Swap Meet? Does BestBuy sell new T. V's? Or am I at the recycle center? This is suppost to be THE-BEST-BUY. You might get the best PRICE but your not gonna get the best quailty or the best service.in fact, your gonna have to put up with a lot of crap. Buyer beware!
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