*Sing* I was hoping it would not have to come to this. I have sent in those little complaint cards before regarding this same subject, but after 3 years of being mostly satisfied with my local blockbuster, I had to cancel my membership. The last 3 times I rented and returned well before the due date, I have recieved late fee statemants. One was a game that I turned in the day after it was rented, 6 DAYS BEFORE IT WAS DUE! This was the last straw.
I have considered actually returning the movies inside the store and asking for a statement saying they were returned, but that is rediculous. That is what the drop boxes are for and they need to learn to use them responsibly. I don't know who to blame in this.
Just as I cannot prove that I returned my movies, I have no proof that it is the employees fault. Maybe it's just human error, maybe it's computer error. But 3 times in a row is too much. Everytime I drop it off, I make sure it has completely dropped into the box. I am tired of calling and arguing about it.
Once I drop it in the box, it's out of my hands and I shouldn't be charged for what I cannot control. I suggest to anyone who has had even one false late statement that you cancel your membership immediately.
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