I have sent email after email requesting to be reimbursed for a cancelled order placed same day 04/29. I finally got thru to their customer svc. And was told by a mgr katy to continue sending emails that she can not do anything for me.
Dear jeffrey,
Thank you for contacting us regarding the issue you experienced on our website.
I would like to apologize for the level of customer service you experienced from our website. Please be advised that I have notified the correct department so that they are aware of the situation and can address it.
We appreciate your membership and if there is anything else we can do for you, please do not hesitate to email us at: hvcustserv@mailwc. Custhelp.com. We look forward to serving you again.
Sincerely
Stephani D
Customer Relations
Hollywood Entertainment/Movie Gallery Customer (JEFFREY YBARBO) 05/03 10:30 AM
I was on hold for 30 min. And no one ever answered. How do I go about cancelling this order #64938 ; San Antonio, Texas, 78251 ; credit card #5058; Response (Cassandra S) 05/02 01:11 PM
Dear jeffrey,
Thank you for replying to us regarding this matter.
For further assistance regarding this matter, please contact us at 1-877-325-8687,8am through 7pm PST, 7 days a week. When you call, please provide the agent who assists you with your reference number 100429-000303 as well as the following:
Name
5-digit Order Number
Phone Number
Shipping Address
Last 4 of Credit/Debit Card
Upon receiving a call from you, we will gladly provide further inquiry on your behalf regarding this issue.
We appreciate your membership and if there is anything else we can do for you, please do not hesitate to email us at: Hvcustserv@mailwc. Custhelp.com We look forward to serving you again.
Sincerely,
Cassandra S.
Customer Relations
Hollywood Entertainment/Movie Gallery Customer (JEFFREY YBARBO) 05/01 10:57 AM
I have emailed both and no one will assist me. Please email me a mangers phone number that i can speak with.
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