About a week ago, we noticed our checking account had been overdrawn by $49.00 and the charge was for Redbox. We have always returned the rental within the next 3 days to avoid such a charge. I called the 800 number listed on their site and spoke with a woman who couldn't even find any record of us ever renting a movie from them. I asked to speak with a supervisor, and approximately an hour later she was able to find our account. According to this so-called "supervisor", our account showed that all movies had been returned. She asked me to fax a copy of our bank statement to correct the issue.
The very next day, we received a SECOND charge for $49.00 and I promptly called them back. I spoke to a different representative who had no trouble finding our information and informed me that 4 movies had not been returned. My first question is "Why did our account say we were in the clear one day, and the next day say we had failed to return 4 movies?"
Due to the charges imposed by redbox, our account was overdrawn by numerous NSF charges. We are now down by $200 and redbox still refuses to refund our money. We will not be using redbox ever again, and urge everyone else to do the same.
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