XM radio activated a new customer (complete stranger) on my account which I've had since 2005. My billing is automatic to my credit card and when I noticed the increase I called.
It took several attempts to have them remove the incorrect radio... Even though they had acknowledged that it was a different person in another state. After charging me for this persons radio for 4 months, they removed the incorrect radio.
They Charged me a $100 deactivation fee. I have been trying to get this refunded since February it's now mid May and although I have been promised the refund and have several confirmation #'s they have yet to refund my money from their mistake.
I would seriously consider not doing automatic payments, because if they make a mistake... You will pay for it and there customer service is the worst I have ever seen.
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