I had ordered a particular radio from Al's Auto Wrecking (Mr. Dan Comaroto). Upon receipt and installation by my mechanic, we noticed that it was the wring radio (similar model). It worked poorly. I contacted Mr. Comaroto within a week. We exchanged emails and phone calls to clarify the model needed. He promised to check to see if he or an affiliate had the radio. I asked him if I should eturn the radio, several times, and he assured me that Al's Auto Wrecking wants a happy customer.
Over time he advised about what to do about my car's engine, which needs a rebuild vs. Buying a rebuilt engine. I contacted him weekly and he was unable to find a radio. Finally, I was contacted by another company who had the correct radio. I contacted Mr. Comaroto once again, checking on whether he could get the correct radio. For two weeks I did not get a reply. I finalyy got a reply that I had the radio more than the 30 days specified. I told Al's Auto Wrecking that I was in contact with Mr. Comaroto from day one and he told me not to worry, that Al's Auto Wrecking wants a happy customer and that he told me it was okay for me to hold onto the radio. Mr. Comaroto had never contacted me.
I contacted the BBB and received no satisfaction. Someone in the upper ranks at Al's Auto Wrecking stated that I had never contacted them for three months and that Mr. Comaroto stated that he never promised me anything and that I had never contacted him.
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