I ordered two tickets for the Earth, Wind & Fire and Chicago performance in Atlanta, GA, on April 1st. (I guess I wound up getting April fooled.) I received my confirmation for two seats, PIT ROW BBB, Seats 15 & 16. I made arrangements as soon as I got the printed confirmation for an awesome surprise for my best friend to fly in from California for the weekend to see her favorite group.
I went yesterday to my local Publix supermarket to pick up my tickets and they were having trouble printing them out. The manager kept entering my confirmation number and even called Ticketmaster, and they had no idea at the time other than to have the manager re-scan my credit card and try again. After three different people from Ticketmaster had no idea what was wrong, they transferred us to a supervisor. They put us on hold for 20 or so minutes and said these tickets were released accidentally and wanted to move me like 50 or so rows back.
I am not paying over $200.00 to go from the second row to the last row in Orchestra. If anyone knows how, or wants to join in a lawsuit, count me in or tell me how we do this. If we had made a mistake with purchasing tickets, Ticketmaster would say, oh well, your problem and so be it. Well, it is okay for them to make a mistake? I do not think so. I am not going to tell my friend, after booking a flight for her birthday, that the two tickets I got were a mistake. I need to know how to get Ticketmaster to honor my seats or put us in a very close location, not the last row. Email or send comments.
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