Prior to a trip to Las Vegas, we purchased tickets online for Frank Caliendo at the Monte Carlo. Prior to our event, we had our driver's license and the credit card we used to purchase the tickets and went to the box office, only to find out that the order was never received from Ticketmaster. I went through my BlackBerry, and there was no confirmation email. The Monte Carlo did not have our name or credit card number anywhere in their system. Because our tickets were not in their system, I assumed that the transaction never went through from Ticketmaster, but I was able to repurchase tickets for the same show, except the seats were a little further back. Inside the show, the seats we were supposed to have were filled.
The next morning I got an email from Ticketmaster asking me to rate the show we saw. I immediately called Ticketmaster and was basically told that it was not their problem that the tickets could not be found at the Monte Carlo and that they were still charging my credit card. We are disputing the charge on the credit card as the services were not delivered.
The Monte Carlo indicated that sometimes there is an issue with Ticketmaster's system and the seats are never actually held. I am not sure why I am responsible for paying for tickets when two companies cannot get their systems worked out. Buyer beware. NEVER select the option that you will pick up tickets at will call. Get the actual tickets or purchase the tickets directly from the venue. Ticketmaster needs to get its act together and own the problem when a customer calls.
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