I had bought tickets to the Yankee game on March 6 for my son, his wife and kid. The tickets were a birthday gift. That same day, the family's 12-year-old, much-loved cat suddenly got very sick. They brought her to two different vets, but she died at around 6:30 PM, 30 minutes before the Yankee spring training game. I had been trying to change those tickets since 5:30 PM because I knew they would not want to go out to the game while they were worried about their cat.
I called FYE twice, which is where I had bought the tickets. FYE's manager at first denied they sold tickets for Ticketmaster, which is a flat-out lie. Then FYE bounced me over to Ticketmaster, claiming they could not change my tickets and only Ticketmaster could. Ticketmaster bounced me back to FYE. I called Ticketmaster 3 times and FYE twice that night. While they jerked me around for almost 2 hours, nobody got to use those tickets, and my son was cheated out of the birthday gift I bought for him.
I wrote a letter to Ticketmaster's Customer Care office in Charleston, WV, and today I got another dismissive letter from one of their employees that basically said they could not refund my money. As I explained in the letter I wrote to both Ticketmaster and the mall manager where the FYE store is located, I did NOT request a refund. I requested, over and over again, to EXCHANGE the tickets for another game on another date.
While they jerked me around, the clock was ticking, and 7 PM came and nobody got to see the game. I would think my $96 might be worth very little to a behemoth like Ticketmaster, and if they had been gracious enough to change the tickets my son never got to use for three tickets for a different game, that would be priceless in terms of building good customer relations. But no. Ticketmaster is a robotic megalopoly, and it does not care about building relationships with its customers. It eats customers. It will never get my money again. Neither will FYE. They will get plenty of free publicity on my blog.
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