Complaint / Review
ASTAR - - Their Email/ph. A/hrs Contact Details As They Called AUST On A Frid Arvo: Cs@astarfun
This Was The Contact Email 1. Put me through to CINDY->Making CERTAIN TO REPEAT IT WAS "WON", then put me onto ERIC-took my credit card details, 3. RON->their LAWYER assured me the convo. Was RECORDED, they would REFUND the $250 ASAP

From cindy, eric, ron & the signer jerri:-
dear sir/madam,

Thank you for your email. Unfortunately we are not able to access your account based on the information that was provided in your email. Please provide us with the name of the person that purchased the package, the country they reside in, the customer number, and a contact phone number.

We look forward to speaking with you.
Warmest Regards,
Jerri
ASTAR
Customer Service Department

Sent: Saturday, March 14 12:32 AM
To: [email protected]
Subject: RE: For either Cindy, Eric and not forgetting Ron!

Hey guys!

Now I have received the email & as it is Saturday here, I was unable to reach you win the day period. However, now upon receiving the email, I am now getting the distinct impression that ALONG with the $899 price tag there is ALSO the AIR-FARES prices that I would have to pay on top of this holiday I have "WON!" ~If this is correct, please cancel immediately & refund the money paid...

As you mentioned on the telephone every conversation was recorded & the Air-fares was not a topic whatsoever!

If I am incorrect, then please disregard this, however it will not be until OUR Tuesday that I will be able to reach you during your work hours...

Yours with Faith & Respect,

P.S. I am now trying respectfully, to get in contact with your International nos. Etc. & I had written everything down that both Cindy, Eric & Ron stated & there are some indiscrepancies!