I'm completely disgusted using the support provided by the corporation; I've been with additional guarantee businesses GE and Guaranteed and changed to House Option Guarantee whilst the value for that yearly agreement was provided in a reduced discount compared to prior businesses I'd, additionally the phone call out charge was half the price; and much more products in your home were coated including a restricted ceiling leak address. I settled the membership charge in Feb and changed my A/D models on March 22nd the models have now been maintained frequently and was in good operating order; realized that the temperature wasn't acquiring below 81 deg so-called HCW who designated a company whom I'd to contact, approached company who stated he wasn't performing any repairs and was also hectic, I had been subsequently designated another company who resulted in and looked over only one unit 5 nights later and stated it had been good without examining the downstairs device; it had been the downstairs unit that really had The issue, We'd to contact HCW three-times to obtain the Technology to return when he did ultimately arrive May 7th he explained that my entire unit was ineffective and also the entire unit need changing he'd be back having a new unit after he documented to HCW, It'd charge around $3,000K Within The mean-time he got the Freon from the large unit and moved it in to the small-unit; That We recognized was a no-no as this Freon in a unit that's failed is infected with moisture and may really cause harm; I'd to contact HCW on the Friday 12th to ask that which was occurring plus they stated your state isn't protected because it was an extended period issue and models can't go south with that lacking period whenever a plan is removed; I described the device was good we maintained it frequently annually how was I to understand that there is likely to be considered a difficulty inside a couple of days after I changed it on; They stated that they'd not be changing or fixing the system and thanks farewell; I called an area technology out who arrived within twenty four hours of calling stated that there is nothing wrong using the entire unit simply the dried filter must be changed, he was surprised to listen to what I'd been informed and stated I'd many years existence within the device; he examined the upstairs unit aswell BUT unearthed that I'd an excess of Freon within the unit therefore needed to launch some and was terrified after I told him exactly what the additional Technology had completed; So $400 noticed two models maintained at $65.00 each a brand new dry filter suited to the non-working device Freon included and that I am currently working good... Personally I think that HCW might have completed a reasonable fix work which I was simply taken off; I'm cheated and furious in the method I've been handled I've five houses with this specific organization and that I am lamenting your day I got all of the agreements out after being attacked by their salesforce at how excellent and wonderful their organization was... Not……. I need anybody considering the corporation to guarantee their house, that you simply examine anything is operating completely and obtain anything licensed which means you have evidence that the home products have been in exceptional working order. OTHERWISE whenever you visit declare they'll toss their little printing at you WE DON'T PROTECT PRE-EXISTING KNOWN or UNFAMILIAR Problems…. I'm as if HCW must atleast repay my investment property about the nearby technology fix minus $130 when I selected to truly have the models maintained, to ensure all was good; does other people acknowledge or am I the main one within the incorrect?
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