Where do I begin!!! We were convinced by the salesman at the UPS store that UPS was the way to go... Turns out he didn't know what he was talking about and gave us a quote that his manager wasn't happy with (fortunately, we made them give us a price guarantee because they threatened to change us thousands of dollars more several times). We were told we were getting full service packing and unpacking. The movers showed up to our apartment smelling like fresh marijuana. Turns out they didn't bring the boxes we needed so they called their manager. Their manager, Niraj, screamed at us (for several minutes) for their error. He threatened to unpack all our belongings, said he would charge us thousands more for wardrobe boxes, and insulted us. (We were later told that he's going through some "personal" troubles.) We ended up having to pack 90% of our belongings. THEN, when they arrived with our stuff, they dropped it off in pallets in our driveway (NOT EVEN OUR GARAGE) even though we were told they would unpack everything for us. (Apparently that would cost us thousands more as well.) We had to hire a local college student to help carry our large items into our house and to take away all their large packing materials. THEN, we unpacked our stuff to realize that every single piece of furniture they packed for us was damaged... Not kidding... Every single piece. Never use them!
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