Foreclosure Agency has debited my account $179.25 AFTER I had canceled subscription per their instructions; i.E., they stole from me.
May11, Sandra, emp #2303, gave me 2 week extension on my free trial period to June 2, telling me the service would cost $29.99 per year, "no monthly", and would auto cancel June 9. She gave me confirmation #fb766334.
June 1, per their instructions, I sent an email canceling service.
June 2, I left on 2 months summer road trip.
June 9, with Issac, #1122, he was to email me cancellation notice: did not.
Imagine my surprise to find, upon my return, that Foreclosure Agency and their Loan company affiliate, had debited my account for three months, for $179.25, once each month, not for one year as told me by Sandra, May 11th, (above).
August 13, I phoned, got Martha, #2768, who did cancel my subscription with confirmation numbers, but could not refund the money already debited. Asked to speak with a supervisor who did have the authority and was put on hold. Never got one.
Aug. 14, phoned, got recording, waited 28 minutes, no agent, no answer.
Aug. 26, phoned, got agent, asked for supervisor, got none, place on hold, then cut off.
Aug. 26, made second call, waited 25 min., never got through.
Total time on phone trying to resolve this issue: 66 minutes.
Issue still unresolved.
Have searched Foreclosure flier and emails I have, as well as their public web site, and have found no address to which I can mail complaint.
Company is not recommended, impossible to get through to and is dishonest.
I will continue to try, and pursue legal channels if necessary.
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