Usacomplaints.com » Real Estate » Complaint / Review: CitiMortgage - No customer service. #418200

Complaint / Review
CitiMortgage
No customer service

My spouse and that I refinanced last drop on our house we've been residing in for some decades. I've been a homeowner for more than 20 years, and also have had a mortgage with several financing companies. With my spouse unemployed, and our finances tight, we had a need to refinance to repay some expenses that had greater interest. We combined additional loans in to the mortgage. Your mortgage was offered to some lender named CitiMortgage.

We both have experienced loans through the years, and also have been excellent to the dedication. Recognizing that inside our budget, a sizable lumpsum on a single of our two paydays conflicted with funds towards the resources, gasoline and food costs, therefore we chose to access it the bi monthly fee program.

Establishing this cost strategy was challenging since everybody we spoke to about the toll-free amount was from the call middle someplace away from U.S. Obviously a language screen happened on every phone. We eventually got put up, and our funds planned. The financial institution nevertheless held delivering a statement. Among the regular bills was a cost that people had a need to create, along with our bi weekly strategy.

Shortly We got a notice each month declaring we were per month behind. Lastly a notice in January stated we were in standard and being 30 days behind, the credit agencies have now been informed of the late-payment going back many months, and an inspector could be sent each month to confirm the health of the home at our cost. Your problem was that each payment obtained, we'd contact the toll-free range to verify. The individual about the different end-of the point, couldn't determine what our problem was, and served as though these were studying reactions out-of a, twice this weekend to somebody in Asia, now to somebody within the Philippines. And on every phone, they required my complete SSN to confirm the bill number! I did so obtain a opportunity to talk to a genuine people resident within the weekend, working from home having a chilly, which individual just required confirmation of the final four of my SSN.

Bottom-line here's our main banking institutions are searching for a simple $ in the cost of the extremely client they function and beyond. These incorporated of deficits in people careers as a swap for offshore careers that pay less. Therefore where did this savings proceed? Perhaps in to the Boss's wallet, perhaps. But large banks and financing organizations spent into gas commodities, operating up the price about the goods trade. (60minutes 1/11). Based on the plan, there is no increase of the selling price for OPEC oil, or where there any substantial modifications within the offer and need through the years. Once the cost of gas returned right down to regular, their opportunities went bitter, today these banks are requesting bailout cash, and laying-off more employees.


Offender: CitiMortgage

Country: USA
Site:

Category: Real Estate

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