Our mortgage was bought by CitiMortgage on 5/1/08. I'd been proceeding along side no problems on my mortgage loan formerly, in a position to spend the bill online, take a look at my background etc... Then got this.
I made my last cost on my mortgage towards the aged supplier in April. I named CitiMortgage after I obtained their notice notice on 5/15/08 (2 weeks once they overran the loan) to create my May cost to see all I really could about who today kept my mortgage.
Little did I understand this will be the to begin several calls to correct out a lost cost which was created at that time of the move of my mortgage - which incidentally continues to be MIA.
I've talked to 13 people - 5 which are administrators and also have sent and sent an overall total of 9 instances exactly the same info to obtain this problem looked after.
While my mortgage used in CitiMortgage it had been round the same time-my payment removed the financial institution for that aged supplier, obviously CitiMortgage mentioned I'd not created that cost. I've supplied them having a backup of my online bank record displaying the payment combined with the mail verification that my aged companies program sent whenever you created a cost.
Again, my first-contact was on 5/15/08 it's today 8/20/08 and that I still don't have this fixed. Like a customer I don't have every other files than what's been delivered to them to show that I created the cost. Three nights before I obtained my first notice from CitiMortgage regarding all this plus they inform me the online bank record that I delivered (with my amounts crossed-out - none of ANY types company) wasn't adequate enough. They had a need to view my amounts. I couldn't think it. First, why has it obtained a few months in order for them to inform me this and minute, why would be the amounts on my balances essential to them to determine the cost being created and removed from my bill? It obviously suggests that it had been created, who it had been made to and on which day using the quantity.
I'm in a reduction on which else to complete. I tried keeping a cost because they had provided me an email guide amount declaring they wouldn't record my consideration late towards the credit agency - which you know what - they've - which didn't function.
Used to do not request to possess my mortgage shifted, used to do not request to talk to people and cope with people who don't worry about their clients.
I simply need my consideration mounted and so I may return to producing my cost online monthly and never need to cope with anybody.
0 comments