July 3
RE: Cancellation of ADT Home Security Services
Dear ADT Representative:
I have been an ADT customer for over seven years. I upgraded equipment almost a year and a half ago and I specifically asked the installer whether I could cancel my system if I moved, because that was a possibility. I was told that because I was a loyal ADT customer, there would be no problem.
However, when I called to give the thirty day notice, I was told that even after spending thousands of dollars over the past seven years for monitoring, equipment, etc. There would be a $836.51 to cancel! The service rep on the phone explained to me that tucked in the details of the contract, unexplained to me, is a clause that charges you 75% of the remaining balance! I cannot overstate how furious I am at this type of practice. I asked for a supervisor and after another twenty three minutes, got another billing representative, not a supervisor. We then spent fifteen minutes discussing the situation again, and she then said she was not a supervisor but would transfer me to a supervisor who could help. She did offer to lower the balance down to $606 but agreed to transfer me to a true supervisor who then lowered the final penalty to $509.45. What a scam!
After reading numerous reports of difficulty in cancelling ADT service, this email is copied and being sent to Customer Service, at http://www.adtpulse.com/portal/ca/customer_support, as well as my attorney. I would very much like not to have to dispute this any further or to bring any additional attention to this practice, but I am prepared to shed light on this issue with ADT and am asking for further help in this matter.
Sincerely,
An Angry Former Custome
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