Back in Oct I called Slomin's alarm service phone number to report to them that my alarm does not work. I was asked all pertinent questions about who I am, my address, my acct #, my last 4 digets of my ss #, the last bill I have and finally my security word. I told them that I never had the need or opportunity to resite my security word. I tried hard to remember it but could not. The customer service person, Connie told me she could not send a service tech to my house to repair their alarm system because I could not remember my security word. I told "Connie" the customer service person to please put on a supervisor to help. She put on a supervisor named Christian. He was very beligerent with me and insisted on that security work. I told him I gave you my ss#, my name, my home address, my account #, my secuity code # and my last invoice and that he was coming to MY HOME to repair the alarm who else would I be. He would not set up an appointment and told me it was my problem and my responsibiity to remember my security word. He than sent me a letter threatening me that if I dont continue to pay for the service Slomins would sue me. Back in Oct I called Slomin's alarm service phone number to report to them that my alarm does not work. I was asked all pertinent questions about who I am, my address, my acct #, my last 4 digets of my ss #, the last bill I have and finally my security word. I told them that I never had the need or opportunity to resite my security word. I tried hard to remember it but could not. The customer service person, Connie told me she could not send a service tech to my house to repair their alarm system because I could not remember my security word. I told "Connie" the customer service person to please put on a supervisor to help. She put on a supervisor named Christian. He was very beligerent with me and insisted on that security work. I told him I gave you my ss#, my name, my home address, my account #, my secuity code # and my last invoice and that he was coming to MY HOME to repair the alarm who else would I be. He would not set up an appointment and told me it was my problem and my responsibiity to remember my security word. He than told me that if I dont continue to pay for the service Slomins would sue me. I also received a letter from this wonderful supervisor (a little power goes a long way) that i would have to pay additonal monies if I cancel before 4 years. Not once did common sense factor into his distorted reasoning. Why not work with a customer when you can escualate a simple problem?
Word Count: 224 words
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