Complaint / Review
United Metro Properties
They will steel your money and refuse to fix your house problems! Chandler, Mesa, Gilbert, Surprise

I have been renting from United Metro Properties for two years. I have had several maintenance issues that range from broken garage door (broken for 4 months, while I hauled 4 kids in and out of extreme heat in 115 degree weather), broken toilet which was never fixed and has been broken for 4 months, 2 foot pits in the backyard for over a year, extremely unsafe for my
children, and broken dishwasher for 3 months. I have had to wash by hand dishes for a family of 6. United Metro Properties should be taken off your site as soon as possible. They did not address any of the maintenance issues that I have had and said they can't do anything about it. They refuse to hold the owner of the home responsible and made me live in these conditions threatening that if I refused to pay my rent, they would report me and cause my credit to go bad. They have threatened me and completely disregarded all of my complaints. What is worse is that now that I have given notice and am moving out, they refuse to guarantee me getting my deposit back even though I have been dealing with some of these issues for over a year.

They have already put up a sign to rent the house again. I definitely do not want anyone else to have to live under the conditions that I have lived under for the past two years and they should not be allowed to have the BBB designation front and center on their website. They have done nothing to help me resolve these issues with the owner, and have only threatened to
kick me out and report me to a credit agency. They have basically said it is my problem, and I have to deal with it.

I would never rent from this company again. They don't care at all about the renters and only care about the landlords. From day one they have been unfair, aggressive, and have held no regard for the people they get their money from every month. It is a disgusting company and I would never tell anyone to rent from them! I only hope to protect others who get in this kind of
situation and don't have enough money to hire a lawyer to protect themselves.