On June 6 I requested a duplicate of the NY State divorce document. Having previously acquired the same record through VitalChek formerly and having a scanned copy of the particular certificate, I stuffed in VitalChekis demand just as it seems about the certificate. I subsequently handed VitalChekis identification certification plus they effectively charged my charge card.
Within hours I obtained an email from VitalChek declaring they didn't think the information I joined for my ex wife's maiden title to become proper and questioned me to contact them. Because I'm stationed offshore, their toll free amount isn't at-all toll free for me personally to contact, but nonetheless I called them. The person I talked with simply couldnot realize that, yes, my ex wife's maiden name been just like my last name. She mentioned she'd place the purchase through-but if NY Condition couldnot look for a report I'd be billed.
After a later dateapproximately I get another email comparable issue. They needed me to contact them again — at my substantial cost — and provide them my ex wife's maiden name. I submitted a duplicate of the particular breakup certification I'd requested from their store convinced that some of their intellectually challenged workers might observe that what I supplied fits 100% using the information in NY State documents. I again named but again they mentioned they'd deliver the purchase to NY Condition.
They lied. Each day or two later they delivered another email declaring they required my ex wifeis proper maiden name. At this time I told them I'd not under any conditions throw away cash in calling them again. When they couldn't do their work precisely, I'd merely have my lender execute a charge card chargeback. Eleven nights later they're still asking me for that info they have.
I suppose I might please them-and create a brand new maiden title for my ex wife, however all of US understand what might occur: NY Condition might cost me to get a notice declaring the info I supplied didn't complement their documents with no divorce certification might be identified.
I've read responses by Mr. David Butler in VitalChek administration providing to assist cards resolve their issues. Calling him is just a waste of time. To begin with, in the place of coming to work to monitor the inexperienced team he clearly has, he fails until about 10 or 11 am Central Period. Whenever you contact him your phone undoubtedly simply would go to voice-mail.
The very best answer you've when VitalChek negligently and incompetently screws up your purchase would be to contact your lender and execute a charge card chargeback. You'll obtain a complete reimbursement and VitalChek may consume not just a chargeback price but additionally possibly get hit with greater business account costs. Ideally that'll obtain interest, but somehow I doubt they're actually smart enough to comprehend that.
I would include, I also think they make use of the info you offer their very own nefarious reasons like promoting it to individuals who utilize their LexisNexis services.
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