My Wife and I needed to get our passports for an upcoming trip and we used VitalChek to expedite my wife's birth certificate from Torrington, CT. After waiting a few weeks I contacted City of Torrington directly and was told that many of these Internet based services are just a ripoff. They were very helpful and in a few days I received the proper birth certificate. To date I still have not received the certificate from VitalChek even though it was twice the cost. I am now not getting any responses from them. I guess they just took our money. Please, avoid this group (VitalChek) if possible and go direct with the township that you were born to get your certificate. It is also interesting that they are all over the various complaint sites. They should be ashamed!
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