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(425) 378-4000
Complaints mentioning191
Complaints & Reports
- Returned Phones Lost, Charged $837 Despite Repeated Calls Over Months
- Outstanding Balances Appeared on Prepaid Account, Service Interrupted for Terminally Ill Customer
- Charged for Two ClickGen Calls Never Made
- Plan Switched Without Notice, Overage Charges in Collection for Seven Years
- Fraudulent Contract Renewal and Unlimited Plan Not Applied to Third Line
- Promised Free Texting and Virginia Number Never Delivered, Billed for New Contract
- Given Conflicting Return Policy Information, Manager Called Me a Liar
- Premium Rate Text Messages From 11111 Cannot Be Stopped
- Cancellation Fees Billed After Phone User Died, Contract Terms Not Explained
- Unauthorized Third-Party Charge From Bune LLC on Phone Bill
- Consumer Report
- Cannot access internet at home but locked into 2-year internet fee
- Advertised $49.99 unlimited plan actually costs $59.99 to $79.99
- Charged $9.99 by third party for unauthorized text service
- Unexplained internet charges, new plan denied, contract extended
- Consumer Report
- Refurbished replacement for $529.99 Galaxy S II, new phone refused
- Double charged credit card and refund never arrived after cancelling
- Charged 45 cents a minute for test calls not stated in contract
- Web stick never worked, charged termination fee after cancelling