? (17401 Southcenter Parkway #121 Tukwila, WA 98188) I went into this location on January 22nd 2012. My family has been with t-mobile for over 9 years and we went on pre paid for about 3 months to see what we wanted to do whether to keep business with t-mobile or move on to another carrier. I decided to put our family back on with t-mobile and the representative Himirindi helped me and did not go over any important information about the return policy. (I work in a wireless sales environment and this is something we do not forget to go over with our customers) I later, needed to return my line and phone and went online and searched for the in store return policy. It then brought me to a site where it stated the return policy was 20 days to return device and contract except if we lived in CA it was 30 days. I called customer care to make sure my point was valid and I spoke to a representative who went and assured with his supervisor. He came back and told me that I was right and it was valid and that I could go back to the store I purchased it from and have the right to return my plan and device. After I got off the phone and verified this, I went straight to T mobile that was closest to me. Burien T-mobile (right next to jack and the box) I spoke to the manager there and she said that it was 14 days and if I had any further regards I would have to take it back to the store I purchased my phone from and speak to the manager. The manager at the Burien location asked if I wanted her to call the manager in South center parkway and make sure that I would be taken care of. The day after, I went into this location where my device was originally purchased. The manager was not working like the other employee said she would. I ended up talking to another employee named Kevin and his supervisor that was by his side the whole time witnessing everything that was said and done. He was in the process of returning my phone but I had left my charger at home. He told me that I could just bring it in the next day when I am available to speak to the manager to settle everything and then return the device as well. I asked him twice what the return policy was and if he gave me another false information it will soon be another complaint going to corporate and the better business bureau. The employee, Kevin. Reinstated that I did not have anything to worry about and that I have 30 days to return the device as well as my accessories. I said OK I will be back tomorrow. I came in the very next day which was 02/10 and waited for over half an hour for the supervisor to get the manager to finally come out of her cage. She came out but did not approach me. I was surrounded by 3 other employees who were asking me to repeat the situation over and over again. I told them that is why I needed to talk to the manager. Finally I could not take it anymore and my tone of voice started to raise. The manager Lindsey heard and finally came over an hour later. I told her it was her employees fault giving me the run around and wrong information. Lindsey did not want to help me and told me to take it to corporate and the better business bureau. She sat there and basically told me that I was a liar even when I stated that I had witnesses. I will never ever come back to this company ever again! I was falsely accused and was giving false information! These people do not care about you! Especially the ones at this location. Worse trained employees I have ever meet in my life.
0 comments