T-mobile has the worst customer service I have ever dealt with. I have timed every call of complaint with them and it takes 30 minutes for someone to even get on the line. When someone gets on the line they have a foreign accent you can not understand. I would completley understand if it were one or two times I had called but this has been the same horrible customer service for 8 years. Then when someone finally picks up the line after 30 minutes they all use the same line "we apologize Ms. Fogarty this is due to high call volume". I have 8 years of the same bad customer service. They over charge me almost every month by $10.00 dollars or more. I am furious. My complaint letter to them is below. Joey Ann Fogarty 609-384-2611
Joey Ann Fogarty
138 Kelly Ave
West Creek, NJ 08092
609-384-2611
[email protected]
December 24
T-Mobile Customer Service Re: 609-384-2611
PO Box 37380
Albuquerque, NM 87176-7380 TMobile,
To say that I am upset is an understatement. I have been a loyal customer to T-mobile for 8 years via this account number and 267-934-8627 number. I have no idea why I have been so loyal. T-Mobile has the worst customer service I have ever dealt with in my life. For starters EVERYTIME I ring customer service I wait on hold for 30 minutes before someone even picks up the line to help. When someone finally does pick up the call I can barely understand what they are saying because of the accents. Each time I complain for the long hold time they use the SAME exact line “I am so sorry Ms Fogarty we are experiencing high call volumes” For 8 years the same redundant line is used.
I am not just writing this letter over 1 or 2 phone calls. This happens everytime I call. The thing that cracks me up is when calling you make a point to say “T-Mobile is rated highest in customer service by JD Power & Associates”. I am doing research in that comment. I am so mad and furious by the horrible customer service from T-Mobile that I am finding every customer service complaint center I can and posting complaints.
I would understand if it was just me w / a bias opinion however, every friend I have who uses T-Mobile has the same complaints. They have all agreed to help me with this.
T-Mobile offers no customer loyalty to me. I made a complaint 3 days ago the call started @ 11:33 am. It literally took me till 7:40 pm to receive some kind of resolution. T-Mobile over bills me almost EVERY month I have to spend hours of my time just trying to fix errors on your behalf.
I wrote down all 8 employee names and id numbers and how long I was on the phone w / each representative. I am going to continue w / this complaint and gathering complaint letters from my friends and clients until some kind of change or resolution to your horrible service is achieved.
I am sure you get many letters of complaints and use a generated response letter to each complaint. Thus is why I am going to keep going until I actually see some kind of change. It took 8 hours of my work day dealing w / your customer service and I am furious. I get paid $36.00 an hour for what I do and I know T-Mobile is not going to compensate me for my time. God forbid someone miss a payment or something your right on top of that. Your time and horrible customer service is compensated.
I do ask that you take serious steps to resolution because I am seriously not going to stop with this. I have records of the hundreds of CS complaint calls I have had in 8 years w / names, lengths of calls and enough research to back my complaint.
Any questions or comments I can be reached at the above information.
Sincerely,
Joey Ann Fogarty
609-384-2611
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