Have been a T-Mobile customer for almost 10 years, never complained, but lately I am getting more and more frustrate with the way they treat their customers.
Very disappointed with T-Mobile since they went through all those changes. Wanted to upgrade my phone. Did it online was promised reduced price on my data, never received it. I have it print out on paper stating the discount. When I called the customer service they are trying to tell me I am eligible to receive the discount. At this point it looks like they can do whatever they want. They promise you one thing, but they can always change their mind, but in the end it is the customer who will suffer, not them. Even people at the T-Mobile dealership cannot understand what the T-Mobile Customer Service is doing. Went there showed them the confirmation and they tried to talk to Customer Service as well getting the same answer, but somehow if I was upgrade my phone again, online I am promised the same discount on my data plan. So where is the justice. Online services tells you one thing, but in reality you are not going to get it. I have spoken to maybe dozen of different representatives over two months when I was fighting for my rights, at one point I was actually eligible to get the discount and I got on one bill, but then after that it dissipated again, so in the end they can do whatever they want and do not care about anything. Where is the justice in that. I guess having contract was much simpler, because at that time I would always receive what I was promised, now without the contract they are more in charge, because once you upgrade your phone you are stilled tied to them for 24 months. So it is like having contract for two years, just giving them more power to manipulate their customers.
Very Disappointed and unsatisfied with T-MOBILE!!!
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