I have been with Metro PCS for 3 months and it has been one of the worst experiences of my life. They gave me the same phone number as another customer so I have been receiving her calls and texts and she has been receiving mine. I thought it was a mistake but after getting call after call for the same person I asked one of the people who turned out to be the person's sister if this was "Ursala's" phone number and she said yes. When I told this to Metropcs they said it was not possible after I called again they offered no money back for the months of missed calls and only offered to change my number "free of Charge." There is no accountability with this company and no one you talk to on the phone knows anything about why things go wrong. My phone keeps loosing service and NO ONE helps. I am done with this company. Working with them has been a massive waste of time and money.
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