I contacted tradersroom company to inform them that i would like to close my account. I was told that i would have to access my account. The total amount of cash in my account is 1440.00.
The system will only allow withdrawal of the amount deposited and require a 7 to 14 day waiting period in which i applied on the date of 10/24 for 1000.00. The money was not return to me but was still actived in my tradersroom account. I contacted laura weds. 11/7 on there chat support line and she said it would be approved friday 11/9. The money was still not released to me. I contacted them again mon. 11/12. I was placed on hold for 2hrs. So i terminated the call. I call again and got laura by way of there chat line and requested for money again. After a wait of about thirty mins. I had to sent another message for a response. Laura told me that the pending action had been canceled. I ask why have it been cancel. She stated she did not know. I would have to applied for withdrawal again. According to there policy that would mean another 14 day wait.
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