I only check my account online a couple of times a week, so today when I found this unexpected charge of $99.49 which was debited from my account via 'e-check', I was quite disturbed. I clicked on the 'e-check' information about that transaction and learned that it was paid to Premier Membership Club, and on the check was a 'membership account number' and their phone number. So, I called the number to find out what this charge was about because I most certainly did NOT sign up for this supposed membership. I was asked all of my personal information, and gave it reluctantly TWICE (I called two times, hoping I could speak to an 'American'). Well, both of the women I spoke with told me in order to get a refund, I needed to send a copy of my bank statement, clearly showing this 'charge' and went on to tell me I had to print and sign the 'membership cancellation' forms. Of course I was LIVID... And asked WHY SHOULD I HAVE TO CANCEL SOMETHING I NEVER AUTHORIZED??? Since I obviously was getting nowhere with these rude people, I printed out the cancellation forms and a copy of my bank statement and faxed it to them within an hour of speaking to them (which cost me another $4.00!!). These women were just plain rude, acting like robots... Reading this and that from their notepads and basically hanging up on me. (a scam???) I PRAY THIS WILL BE RESOLVED, as I do NOT have extra money lying around and have several bills to pay. I tried explaining this to no avail. What a crock!!!
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