Complaint / review text:
I am a merchant just starting out. I have a Iphone that I wanted to use to process customer credit cards. I went to my cell phone providers store and purchased a intuit card reader. I set up my merchant account through there service and I was told I would receive $20 back from the Intuit Company with my first transaction. I did a test with my own bank card. Funds were immanently taken from my bank account, one, two, three, four days go by and the funds were never deposited into my merchant account. I then receive a email from Intuit stating there was a problem with the bank account I wanted the funds to go into. I reviewed the information and it was correct, except the name of the account. The Intuit Services made the mistake of putting my business name where my personal name should have been. Then the run around began.in order for me to reach any customer service reps I had to wait 20-30 minutes minimum. Then the customer services reps were no help I was told to fill out papers that did not pertain to the issue I was having. I go to my bank and I set up a merchant account with the name that intuit had so my funds would be released to me. However that apparently was not good enough, after receiving a email that said account successfully changed funds will be deposited in 2-3 days. I figure I already waited 2 weeks for my $300 whats another three days. Four days later still no funds. I call there customer care only to talk to the rudest customer service representative that had dealt with to date. I was informed that I must call the Credit Department to let them know of the updated information. I said mam I received a email saying that my information was updated successfully, there was nothing in the email telling me further action was required. How was I supposed to know that further action was required if someone failed to tell me so? I proceeded to tell her this is why I'm taking my business else where, you guys play games with peoples money this is ludicrous. She replies well I would advise you to wait till Monday when the credit department is open and inform them of the update, then you can talk to customer accounts about closing your account. She continued to say I don't know what else you want me to do for you. On that note I hung up and decided to take her advice.