Complaint / review text:
Do not buy any kobo e-readers! This company is a disgrace! I purchased a Kobo Touch on 20 August 2012 and after just 9 days it stopped working! (through no fault of my own, it is a fauly product.) Kobo customer service then dragged out my issue before finally telling me to send the kobo back to them and to insure it upon shipment, (despite it already not working and and photos provided to evidence this!)
To send the kobo back and insure it I had to pay £15 out of my student bursary which could have been put to better use and bought me an academic e-book or paid towards my weekly travel expenses! Kobo customer service tell me I will NOT BE REIMBURSED for these costs which is a complete disgrace! I also now have to wait up to 3 weeks to receive my replacement kobo!
I advised customer service that I purchased the kobo for the purpose of starting university so that I could store all my academic books on an e-reader because I am disabled and cannot carry around heavy books! I am now 4 weeks into my course and have been unable to buy/access ANY academic reading books and the customer service were completely ignorant when I was contacting them they would simply ignore my questions or statements! Stay away from kobo! Kobo sucks and so does their customer service!:|