Complaint / Review
Hotels.com
CSR at Hotels.com: Samantha, Joan, Amalda, Nate I called last night, on 9/18. The agent at Hotels.com offered the following to me in order for me to book my reservations with hotel.com. 1) no resort fees 2) $100 resort credit

I called on 9/18. The agent at Hotels.com offered the following to me in order for me to book my reservations with hotel.com.

1) no resort fees which is $28 per day x 4 days = $112

2) $100 resort credit - this is for me to receive when I arrive at the hotel on 9/20/12

3) free daily breakfast for 4 days

4) Strip view

I called the hotel to confirm today, 9/19. The hotel was not able to confirm so I called Hotels.com. I dealt with one unhelpful/unprofessional agent to another. I wasn't helped enough and I was told to call back if I need to speak to another manager.

The issue is that Hotels.com agent LIED to me in order for me to book my reservations through their company. I was not made whole when I complained to the CS Manager.

How does this business getting away from LIEING AND STEALING?