On August 1, I saw a commercial about Calmestra on TV and I decided to call in and order a “sample” product. When I called them (customer service), they persuaded me that it would be best to purchase for 3 months; even though I only wanted to have the sample. However, they told me that one of the packets of pills is free as a sample. So technically, I paid for 2 boxes totaling $99.95 Shipping ($119.85). That was withdrawn from my credit card on 08/01. I opened one of the packets and tried it for a few days. However, I went to my doctor asked about Calmestra before continuing with the medicine. I wanted to know if this was a good medicine for me to take. My doctor told me not to take it anymore because it’s a new drug and there is no guarantee its safe. Which she (my doctor) was right. The medicine came with no instructions, warnings, or any other facts. It was also not approved by F.D.A. (a piece of information that was kept from me when I ordered it). I would have never ordered it if I knew it was not approved. I called Calmestra on 08/07 to cancel my order and return the unused packers (2) for refund. The customer service representative agreed and gave me a number for the shipping label. I made it very clear to the customer representative on 8/7 that I am only sending two boxes and one is a sample that I’m keeping. They agreed and said they will refund me the total amount ($99.95). I went to the post office and paid for shipping, and send the two unused boxes. I checked my account after 3 weeks and I was still not refunded the amount ($99.95). I called Calmestra on 08/25 and the representative told me that they just received the package a week ago and they will refund me in 4-6 weeks.
I called them today (09/18) again and they tell me my refund is $66.63 (claiming I ordered 3 boxes instead of two). The representative told me I never had a free sample to begin with. I tried explaining to them that I had a sample, and I had no idea I had to send all boxes (3). Furthermore, the representative said I should have received my refund on 8/20. This company lied and stole from me. I am very disappointed at them for a having a terrible customer service and a product that is a SCAM. I’m not so worried about the money, I’m angry at the fact that they are a bad company lying to innocent customers. They have no business ethics! What is on their website is a scam.
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