Got an urgent message saying my bill was past due and service was due to be disconnected was leaving to go out of state due to illness in family so pick up the phone and paid the bill. Realized later I had already paid this bill called and was told I missed a payment 6 months prior to that (not true) explained that was not so. Suddenly the person realized I was correct but no Superviser was available to help or allow my money to be refunded and no one could discuss the urgent phone message with me.
One suggestion was for me to call my bank and ask them to hold the funds. Of course I was told I would receive a phone call back within a hour still waiting and waiting, and waiting. Seems like after a customer of 9 years has stayed with you a phone call some apologies, monetary refunds, and updated equipment would be the least that could and should happen. And hire some Supervisors.
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