I am so fed up with Direct Tv. I had been recently disconnected. I requested a paperless bill never got it.
I pain the past due fees, and still not reconnected. I was charged a fee to pay over the phone reconnect fee etc..
I email them and they send back that I owe 290.00 more. What? I call them and find out that was a mistake. But in order to be reconnect I have to pay my current bill which is not due for another week. So the due date is really a just kidding date.
I paid the current bill. And guess what? Still no service on. They owe me 80 cents. And I had to pay another phone fee to pay my bill early. They suck!
If you try to call customer service, you have to pay your bill in full before they will talk to you, even if its not due.
If you dispute the bill, you have to pay it before they will connect you to customer service. If you dont pay it, they just take it out of your account.
They are over priced, and the equipment constantly breaks down, and you are out of luck. If a dark cloud rolls by it goes out.
Do not use direct tv! Rip off!
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