My phone and Internet service was not working, I called Comcast on Friday aug 24 and made a report. I was told a technician would be out on Monday aug 27 between the hours of 3 and 5 pm. I waited until 7 pm no one came. I called Comcast from my cell phone and was told they tried calling but could not get through and they cancelled the service call. Of course they could not get through my phone was not working, that was the reason I called.
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