Fitzgerald Seminars held a seminar at our hotel in May of this year. They received excellent services from our hotel, and failed to write a check as they promised at the end of their function. We spent weeks phoning and emailing the company with no response.
Finally, after notifying them that we would contact our legal department, we received a FAX letter from Bob Fitzgerald. He stated financial hardships had been suffered by the company and that he would like an opportunity to settle his debt. I believed him! He asked for a payment schedule of $300.00 a month, to be paid off by the end of the year. This was August 5. We agreed to this payment plan, but we never heard from him. Not a phone call. Not a return email.
I even emailed him 2 times in September and not a courtesy reply to tell us his company folded. I hear it from my corporate office who is laughing at me because I believed his letter and didn't send him and his company's debt to collections by our legal department. Communication is vital in business, and he should realize that communication would have caused much less frustration on his vendor's part and his employees. Honesty is always the best avenue. I think he started that way, but didn't end that way.
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