I am contacting you to inform you that LA Fitness has serious customer service issues. I belong to the Bensalem/Neshaminy club in Pa, and the people at the desk are very rude. I have overheard them making disparaging remarks about members for being 'fat', 'old' and 'ugly'. I am thinking of ending my family membership because I feel assaulted by the hostility demonstrated by the staff. I also had my picture taken by a girl at the desk without my permission. I was told that LA Fitness is incorporating facial recognition technology for security purposes - I am very uncomfortable with this breach of my privacy and lack of respect for my wishes. Perhaps it is not your concern, but I felt a responsibility for letting someone know this is happening at LA Fitness in Neshaminy PA. Thank you.
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