I bought a bicycle from Road Bike Outlet (RBO) after finding them on eBay. Upon arrival it had a bad bottom bracket. I had the bike shop that diagnosed the problem repack/rebuild the bottom bracket.
When I contacted RBO, regarding warranty service, they were very rude and stated they could not reimburse me and I should have contacted them rather than having the problem fixed. After speaking with several people I finally got them to agree to send me a new bottom bracket.
I did not need to use the higher quality bottom bracket they sent right away, since I'd paid to have the lower quality one repacked/rebuilt. Later, when I went to have the new bottom bracket professionally installed it turned out to be the wrong size for my bike.
When I contacted RBO, to exchange for the proper size, they were ruder than ever and shifted me around to several people. They finally refused to exchange a properly sized bottom bracket for the wrong sized one they'd sent. Their “Satisfaction Guarantee” is worse than worthless.
This is costing me:
$25.00 bike shop labor to put in wrong size bottom bracket
$25.00 bike shop labor to put in right size bottom bracket
$35.00 for new, right size bottom bracket
$85.00 total actual cost of non-exchange, not to mention all my time and trouble
RBO insists on referring to this as a warranty issue when it is a simple exchange of the right part for the wrong part they sent me.
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