Convergys is one of the most cold hearted places i've ever worked at. They set unrealistic goals for their agents. I dont know why att still continues to hire them for their projects. They dont care to fire you over not meeting these goals and put your family on the streets. I dont understand why they continue to hire the team leaders that they do but they are uneducated ignorant people.
They dont care about you as an employee. They only care about you as an employee number. Dont work for them. Biggest waste of time ive ever made made the mistake of working for. They expect you to have a huge "save rate" in their cancellation dept.in other word if you work for the att "saves" desk through convergys, they expect you to not cancel lines. Whatever. Dont waste your time here.
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