Convergys is a joke! Training's not bad. You in training for 6 weeks or so, but it's fun. I do wish they had spent more time training you to use the systems just because there are many of them and they get complicated, but we didn't get our passwords until 2 weeks before we were on taking calls.in ...
Convergys is one of the most cold hearted places i've ever worked at. They set unrealistic goals for their agents. I dont know why att still continues to hire them for their projects. They dont care to fire you over not meeting these goals and put your family on the streets. I dont understand why ...
I worked for Convergys through their at home work job. I had training for 7 weeks which was ok, then when it was time to get on their softphone to take calls for Directv the system kept freezing up. The trainer told me to do what they call a Brix test it is a Quality test. We used an Viop phone ...
Convergys in Murray where my boy was a CCS for that Bank Of America task has got the same dishonest business methods. They ended his work with no notice what-so actually along side another 60 many people. He turned up for function and his logo was ended. He attempted to contact them numerous time ...
I had been used in the Convergys in Chattanooga, TN (CSR FOR DIRECTV) and that's undoubtedly the toughest spot I've actually worked. It's unpleasant the administration is terrible plus they state that they'll use you on college plus they do not. I remained ill there do to how unpleasant it's plus ...
Convergys is the worst call center company I have ever encountered. And they are hired by AT&T for customer service. I can only say that if AT&T wants to keep up their reputation as the best customer service company, they better ditch the call centers and go back to direct hire. People that ...