I recently bought an ASUS All In One PC and at first it was great, easy set up right out of the box. But then it broke down and I had to send it in.
First, I was forced to pay $90 to ship it to them even though the advertisement on their customer service number clearly states there is free two way standard shipping on any repair or service issue.
Second, they never sent me an email or called me to let me know its status. I checked with UPS and it had been checked in so I called ASUS, they had the computer for over a week before even entering it as received in their system. They never contacted me to let me know this, when I asked to escalate the ticket and find out its status, they refused saying they can only let me know what is entered into their computer system.
They will not research, escalate, or forward the problem on to anyone that can offer any information that is not already entered into their system. Even when contacted by a Rep from ASUS after leaving a bad review, he had no help or information to offer! He simply read what was already entered into their system and offered no new information nor offered to research the problem.
Bottom line, a month has gone by and I have no idea when I will ever see my computer again, no one there will help at all, and they have not contacted me once about the computer instead leaving it up to me to contact them!
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