Complaint / Review
Amazon
Account Repeatedly Put on Hold and No Manager Callback

There is no way to talk to Management, employees do what ever they want because there is not way to complain. I have an issue with Amazon for over 4 weeks and I have not been able to resolve it, because they don't care.

You continue putting my account in hold (very unprofessional) I am planning to bring to your Management this type of actions. I have called several times to your customer service and they promises they will put a note in my account, so they don't put my account in hold again but guys disregard any notes and continue PUTING my account in hold. I am sincerely believe that the problem in your company is the account specialist department, every time I call they open a request to the account specialist and they claim that he/her will call me within the next 24 hours, it never happen I have never received a call from an account specialist.

I have a log of all the nightmare that I have with you guys, I am planning to send all this proof of very bad service to all the executives including Jeff Bezos. I have requested for a supervisor to call me, and never received a call. I am requesting again for a supervisor or a manager to please call me. My phone number is XXX-XXX-XXXX

Every time you put my account on Hold I buy from EBay and other places, so your company looses the business, but I think your company don't care, that is a bad business. Check my account and see the activities I have in the past.

My credit card number was stolen in Amazon, the bank issued a new credit card, I provided the new credit card number to Amazon for some previous charges, my account was put in hold for weeks now. When I call amazon, they claim i will be call with in 24 hours, I have never received a call from them. I have send several emails, no response. They don't care because there is no way to call a resolution department or complain to Managment.

Notice they have LOCK a way to be able to talk to Management all the way to the executives, how a company this big is allow to do that.

I hope you are able to get to any manager, I wish you lock